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Why purchase an Authentic hand-made Japanese?

Dean from our Americas Distributor has produced an excellent short video explaining the benefits of an authentic hand-made Futon from Japan. You can find these 4 videos on the main page

When you purchase one of our products you are getting an item that is:

  • Authentic – every Futon (in Japanese we call it a “Shikibuton” (/she•key boo•tone/ bottom “mattress”) and Duvet (or “Kakebuton” (/ka•kay boo•tone/ top “duvet”) is hand-made in the family owned factory, run by 70 year old Master Ikeuchi who has been making  Futons his entire life and has mastered the craft. The family has been producing Futons for generations, each Master, improving on the last and passing down the trade-secrets from 1 generation to the next
  • Supporting a Small Family run-business – when you purchase an authentic Futon, that money goes back into the local economy, supporting other small business in the area and keeping traditional skills alive, that would otherwise be lost to inferior, mass-produced products
  • Hand-made – the care and level of detail that goes into producing a hand-made Futon is amazing. This is why customers are so excited about their authentic Futon, compared to other mass-produced items. Watch this short video on the process, it really is amazing!
  • Chemical Free – Daily we are flooded with artificial chemicals – the outside air, food, bedding, household paint, plastics everywhere, the list is endless. Image sleeping on a something for 8 hours a day that is full of chemicals. Our Futons are made with cotton [no nasty unnatural foam] and no chemicals added

Note: When your Futon arrives, it is packed in a plastic vacuum bag. During transit, because the Futon isn’t allowed to “breathe”, the scent of the natural cotton fibers gets very concentrated. When you open the bag you’re sure to notice this distinctive smell. Once the futon is out of the bag, simply hang it out for a few hours and this scent disappears entirely.

Security of Purchase

Is it safe to purchase using your credit card on the Internet? Absolutely!  We use the latest shopping-cart security technology in our checkout process. Our checkout cart is integrated with premium credit card processors which is extremely secure. It’s probably more safe to use your credit card on the internet, than handing it over to a stranger to swipe.

You’ll also note we use SSL encryption – note the padlock in our URL

I contacted FutonsJapan.com but no response!?

We check our inbox several times a day, every day. We suggest you check your Spam or Junk folder please. This happens with a lot of free email accounts like Hotmail or Yahoo.

What do I get when I order?

We recommend you watch this short video that directly covers this topic.

Traditionally, Futon come as a set: The shikibuton (/she•key boo•tone/ bottom “mattress”) and the kakebuton (/ka•kay boo•tone/ top “quilt” or “duvet”) Our Customers normally purchased them as a set (shikibuton and kakebuton / “mattress” & “quilt”). Or separately if you just wanted the shikibuton (“mattress”).

All of our shikibutons (mattress) are made with a sturdy, 100% cotton, traditional pattern-printed outer material with a blended 90% cotton / 10% poly “cotton”. Why the 10% poly-cotton? Decades of experience has shown that a small percentage of poly fiber blended with the cotton helps to separate the natural cotton fibers which allows the cotton to “breathe” and release moisture more efficiently. This is the traditional way of producing shikibutons, with no foam inserts!

Check out our how to care for your Futon instructions video to see why this is important.

Your Japanese Futon (Shikibuton), will come with a vacuum wrap bag to store it in and clips to air out the futon.

Plus free shipping so there is no additional cost. Everything you need is included. There is also an option to order a  cover.

Futon size and weights?

Please check the table below for the actual dimensions, as they may differ from your local country standards

Note as these are hand made, there can be a variance of 1cm-3cm in width and length.

Can’t see the below table on your Phone? Turn it side-ways.

Size:“Mattress” (bottom) | “Quilt” (top) [width x length x height]

Dimensions

Weight
Singleshikibuton (bottom)35″ x 78-1/2″ x 4-1/2″ inches | 90 x 200 x 12cm(Filling weight 11.25 lbs | 5.1kg)
kakibuton (top)55″ x 78-1/2″ inches | 140 x 200cm(Filling Weight 6.17 lbs | 2.8kg)
Doubleshikibuton (bottom)47-1/4″ x 78-1/2″ x 4-1/2″ inches | 120 x 200 x 12cm(filling weight 15 lbs | 6.8kg)
kakibuton (top)67″ x 78-1/2″ inches | 170 x 200cm(filling weight 8.37 lbs | 3.8kg)
Queenshikibuton (bottom)59″ x 78-1/2″ x 4-1/2″ inches | 150 x 200 x 12cm(filling weight 18.7 lbs | 8.5kg)
kakibuton (top)80-1/2″ x 78-1/2″ inches | 205 x 200cm(filling weight 8.7 lbs | 4.4kg)
Kingshikibuton (bottom)70-1/2″ x 78-1/2″ x 4-1/2″ inches | 180 x 200 x 12cm(filling weight 22.25 lbs | 10.1kg)
kakibuton (top)92-1/2″ x 78-1/2″ inches | 235 x 200cm(filling weight 11 lbs | 5.0 kg)

How long will it take to get here?

The package(s) should arrive within 10 working days of receiving your order confirmation. They will be dispatched by EMS courier direct from the factory to your door.

How do I get a Custom order?

Note! Custom size orders take 12-15 business day to manufacture.

Custom printing depends on the work that is required for the graphic design

You will need to specify if you want the Futon or the Futon and duvet set. We also need the dimensions for length and width of each item ordered. We can then provide you with a quote. Please note that Custom size items may take 12 to 15 days to produce. Click here to order.

Important Note: All custom sized orders are subject to a 5 centimeters (about 2″) variance.

Although your Custom Futon will be made exactly to the dimensions you specify, it has been our experience that the vacuum packing and shipping process causes some shrinkage. How much? It tends to vary. It is our experience that over time after hanging the Futon and also through use, the fabric relaxes again and returns to the original manufactured size. That said, please allow for a 5 cm (about 2″) tolerance.

Shipping and delivery?

Your package will be shipped via Japanese Postal Services (EMS) shipping services and is included in the price already. The Futon will be vacuum wrapped and packed inside a poly-lined kraft shipping paper and poly strapped.

Free Shipping is to all standard areas across the Globe (except Iran, North Korea, Syria and Congo) . Should you live in a remote location, then delivery may take an additional couple of days.

Shipments are delivered to your nearest post office.

If you fail to collect your Futon from the Post office within 14 days, it will be returned to Japan – no refunds will be provided. If you would then like it returned to you, you will need to pay the cost of the shipment to Japan and again for returning back from Japan, to you.

Returns and replacements?

We will exchange an item if it has been damaged in transit or has a manufacturing defect (our hand made Futons go through a quality inspection before leaving so this would be very unlikely) and has not been used. We cannot exchange a Futon or other products that has been used for health reasons.

If you fail to collect your Futon from the Post office within 14 days, it will be returned to Japan – no refunds will be provided. If you would then like it returned to you, you will need to pay the cost of the shipment to Japan and again for returning back from Japan, to you.

How can I track my delivery?

You will receive a confirmation email when your order is placed. You will then receive a second email once the item has been shipped including tracking number. Click the link here and enter the tracking number to see every step of the packages movement.

Privacy Policy Details

This privacy policy sets out how we use and protects any information that you give us when you use this website. Futonsjapan.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Futonsjapan.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

WHAT WE COLLECT

We may collect the following information:

 

-name

-contact information including email address

-demographic information such as postcode, preferences and interests

-other information relevant to customer surveys and/or offers

 

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

-Internal record keeping.

-We may use the information to improve our products and services.

-We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

-From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

 

-whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

-if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@Futonsjapan.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

 

 

My Futon arrived and there is a strong smell?

The Futon will arrive after been compressed in the vacuum bag. This has not let the Futon breathe. So when you first open the Futon there will be a concentrated smell. This smell is the fresh cotton and earthy smell from the farm it just came from. Many people love this smell. If you are one of the few people who does not love the smell, simply hang the Futon on a chair or outside for a few hours and that will remove the smell.

Do I need covers?

You can use ordinary sheets  or purchase our purpose made covers that allow the patterns to come through.

Are there any chemicals in the Futon?

No, our Futons are made from natural materials and there is no chemical treatment anywhere in the product which is good for the planet and those that have allergies.

How do I look after my hand-made Futon?

A great short video gives details on this

Hang your Futon over a railing every month or on a chair if the weather outside is dusty and humid, using the airing pegs included.

Your Futon should also be lightly beaten with say a tennis racket while airing to remove dust. Much the same process if you were beating a rug to clean the dust

How long will my Futon last?

Most futons typically last 5 to 7 years with the right care. Details on care can be found in our short video

Is delivery free?

Yes delivery is included as part of the price. As is the vacuum bag and airing pegs. Free Shipping is to all standard areas Should you live in a remote location, then delivery may take an additional couple of days.

Any clearance, Customs charges or taxes will be born by the Customer.

However, if you fail to collect your Futon from the Post office within 14 days, it will be returned to Japan – no refunds will be provided. If you would then like it returned to you, you will need to pay the cost of the shipment to Japan and again for returning back from Japan, to you.

How do I know my Futon is a genuine authentic product from Japan?

Unlike most brands that have their copied Japanese Futon made in China or India, your Futon will be sent direct from the factory in Kochi Japan by EMS courier services. Just check the details on the front of packaging.

My Futon is shorter than what I ordered!?

The Futon will return back to normal size after shipping – we’ve written an extensive blog post about this and a video – please go here